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2012 BPC Coaching Policies

Effective January 23, 2012

BPC offers 3 different levels of sport performance and fitness coaching. Each level differs in the amount of contact the athlete has with their coach, as well as in the frequency of program monitoring and changes that are made to the program. Please see our website for the present coaching levels and pricing.

The following are policies that adhere to all monthly coaching packages:

I. Description and details

A. Athlete(s) commit to a set coaching level based on their desire to have contact with their coach and have their program altered on a monthly, bi-monthly, or weekly basis.

B.  BPC coaches develop training sessions based around clients goals and current fitness levels.

C. BPC coach sets all durations and intensities for the client.

D. Athlete(s) receive discounted pricing for agreeing to an extended contract of 3 or more months.

II. Payment

A. Payment for monthly coaching is made prior to services being rendered.

B. Payment can be made via check, cash, or by credit or debit card.

C. All payments are due on the same day each month. Failure to pay within 10 days of your invoice date can result in a late fee of 1.5%. Failure to pay within 30 days may result in termination of services and contract. Please see Canceling Contract below for contract cancellation liability.

III. Canceling Contract

A. If a client fails to pay their monthly fees within 30 days, their contract may be cancelled by BPC.

B. If a client’s contract is cancelled, client is still liable to pay any outstanding monthly fees.

C. If a client cancels prior to contract duration, client is required to pay back any and all discounts they were granted by committing to an extended contract. The cancellation fee schedule will be based on the present monthly rate of coaching packages and personal sessions.

D. If a clients contract is terminated, and the client wishes to continue training, a new contract must be signed.

E. Termination of a client’s contract will result in losing any existing discounts, pricing, or specials they may have received in their previous contract.

IV. Training Downtime/Freezing Account

A. If a client must halt their training for a time period greater than or equal to 30 days, the client acknowledges that their contract may be canceled by BPC and they will be liable for any remaining fees and/or cancellation fees.

B. If a client wishes to halt their training, but wants to retain their present pricing, a client may freeze their account at half (50%) of their monthly invoice. Once the account is frozen, the client is not entitled to any training services as described in their contract. If the client continues training prior to the next billing cycle, they will be charged their full monthly fees for the present month. Any additional monthly fees will be added to the following month’s invoice.

BPC Personal and Group Training Policies

BPC offers its clients two options for personal and group training sessions. This document outlines these two options and the policies that are established for each. Please note that monthly coaching programs are treated separately, but the personal session option one chooses may affect your monthly program pricing.

1. Month-to-Month Session Commitment:

I. Description and details

A. Athlete(s) commit to a set number of sessions per month. This does not guarantee the same number of sessions per week. If the number of monthly sessions is reached prior to the end of the billing cycle, the client has the option to add additional sessions for the month at the same rate. These additional sessions will be billed on the following month’s invoice.

B.  BPC coaches develop training sessions based around clients goals and current fitness levels.

C. Sessions are carried out at remote training locations mutually agreed upon by client and coach.

D. BPC coach supplies any resistance training equipment necessary for the personal session. Any sport specific equipment is the responsibility of the client.

E. Athletes must come prepared and on time to participate in the training session. This includes, but is not limited to, wearing proper clothing, bringing proper and mechanically sound equipment, and bringing any necessary nutritional items (water bottle, food, etc), etc. Failure to do so will result in loss of training time with your coach and/or forfeiting the session. If the athlete is more than 20 minutes late, the training session will be automatically forfeited by the athlete.

F. Sessions take place on the same day(s) and time(s) each week. This reserves the client’s time slot.

G. Athlete(s) receive discounted session pricing for agreeing to train on set day(s) and time(s) and/or ALWAYS training as a group.

II. Payment

A. Payment for personal or group sessions is made prior to services being rendered.

B. Payment can be made via check, cash, or by credit or debit card.

C. All payments are due on the same day each month. Failure to pay within 10 days of your invoice date can result in a late fee of 1.5%. Failure to pay within 30 days may result in termination of services and contract. Please see Canceling Contract below for contract cancellation liability.

III. Canceling/Rescheduling Sessions

A. All sessions are to be performed on the same day(s) and time(s) each week as agreed upon in the client’s contract. If a client must reschedule a session, BPC will in good faith try to arrange a new date and/or time for the session. If a new date and time cannot be agreed upon by coach and client, the session will be forfeited by the client.

B. If a client must reschedule a session, client must do so within 24 hours of the client’s planned session date and time. Failure to do so will result in the client forfeiting the session.

C. If the client cancels a session with their coach, that session will be forfeitied by the client and BPC is not liable to reschedule or credit the client for the session.

D. If BPC cancels a session with a client, BPC will attempt to reschedule the session. If no date and time can be agreed upon by coach and client, the session will be credited on the following month’s invoice. BPC reserves the right to make up sessions canceled by a coach in the following ways:

    1. Rescheduling session for another day/time.

    2. Adding time to future sessions.

IV. Inclement Weather

A. BPC is not responsible for sessions cancelled due to weather or Acts of God. If a session is cancelled due to weather prior to the session beginning, BPC will attempt to reschedule with the client, but this does not guarantee the session will take place. If the session is not able to be rescheduled, that session will be credited on the following months invoice.

B. If a session must be cancelled due to weather or Acts of God during the session, BPC will attempt to add the remaining time onto a future session or sessions.

C. If a session is canceled 45 minutes or later into a session, the session will be considered complete and no extra time will be added to a future session.

V. Canceling Contract

A. If a client fails to pay their monthly fees within 30 days, their contract may be cancelled by BPC.

B. If a client’s contract is cancelled, client is still liable to pay any outstanding monthly fees.

C. If a client cancels prior to contract duration, client is required to pay back any and all discounts they were granted by committing to an extended contract. The cancellation fee schedule will be based on the present monthly rate of coaching packages and personal sessions.

D. If a clients contract is terminated, and the client wishes to continue training, a new contract must be signed.

E. Termination of a client’s contract will result in losing any existing discounts, pricing, or specials they may have received in their previous contract.

VI. Special Considerations for Group Sessions

A. People that agree to train as a group must ALWAYS train as a group.

B. The group is responsible for choosing a day and time in advance that is convenient for the group. The chosen training time will be reflected on each persons’ contract.

C. BPC will NOT split training sessions for groups.

D. BPC will perform a training session without the full group present. However, the session will count for all participants in the group.

E. Group sessions will not be rescheduled.

VII. Training Downtime/Freezing Account

A. If a client must halt their training sessions, but wishes to continue their coaching, the client forfeits any discounts and remaining monthly training sessions and will be charged the full present coaching rate. BPC is not responsible for the remaining monthly training sessions.

B. If a client wishes to halt their training completely, but wants to retain their present pricing, a client may freeze their account at half their monthly fees. Once the account is frozen, the client is not entitled to any training services as described in their contract. If the client continues training prior to the next billing cycle, they will be charged their full monthly fees for the present month. Any additional monthly fees will be added to the following month’s invoice.

2. Session Packages:   

A. Athlete(s) purchase a set number of sessions at one time. This does not guarantee the same number of sessions per week. More sessions can be purchased at any time.

B.  BPC coaches develop training sessions based around clients goals and current fitness levels.

C. Sessions are carried out at remote training locations mutually agreed upon by client and coach.

D. BPC coach supplies any resistance training equipment necessary for the personal session. Any sport specific equipment is the responsibility of the client.

E. Athletes must come prepared and on time to participate in the training session. This includes, but is not limited to, wearing proper clothing, bringing proper and mechanically sound equipment, and bringing any necessary nutritional items (water bottle, food, etc), etc. Failure to do so will result in loss of training time with your coach and/or forfeiting the session. If the athlete is more than 20 minutes late, the training session will be automatically forfeited by the athlete.

F. BPC prefers that the athlete train on the same day and time each week. This insures the athlete is guaranteed a training time slot with their coach. However, days and times will be coordinated by athlete and coach on a weekly basis.

G. Athlete(s) receive discounted pricing for purchasing a bulk amount of sessions at one time.

II. Payment

A. Payment for personal or group session packages is made prior to services being rendered.

B. Payment must be made in full and can be made via check, cash, or by credit or debit card. If desired, BPC will bill groups separately for the total amount divided by the number of people in the group. Services will not be rendered until all group members are paid in full.

III. Canceling/Rescheduling Sessions

A. If a client or group must reschedule a session, client or group must do so within 24 hours of the planned session date and time. Failure to do so will result in the client or group forfeting the session.

B. If the client or group cancels a session with their coach within 24 hours of the session, that session will not be counted against the remaining sessions. If the client or group fails to cancel within 24 hours of the session day and time, that session will be forfetied by the client or group.

C. If BPC cancels a session with a client or group, BPC will attempt to reschedule the session. If no date and time can be agreed upon by coach and client(s), the session will not count against the remaining sessions.

IV. Session Expiration

A. All session packages have an expiration date.

    1. Packages of 3 or less sessions expire 30 days from purchase

    2. Packages of 4 to 8 sessions expire 60 days from purchase

    3. Packages of 8 or more sessions expire 90 days from purchase

V. Inclement Weather

A. If a session is cancelled due to weather, BPC will attempt to reschedule with the client or group. Sessions cancelled due to weather will not count against the clients’ remaining sessions.

B. If a session must be cancelled due to weather or Acts of God during the session, BPC will attempt to add the remaining time onto a future session or sessions.

C. If a session is canceled 45 minutes or later into a session, the session will be considered complete and no extra time will be added to a future session.

VI. Special Considerations for Group Sessions

A. People that agree to train as a group must ALWAYS train as a group.

B. The group is responsible for choosing a day and time in advance that is convenient for the group.

C. BPC will NOT split training sessions for groups.

D. BPC will perform a training session without the full group present. However, the session will count for all participants in the group.

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